Kalloli Media ("Kalloli", "we", "us" or "our") respects your privacy. This policy applies when you visit our website, respond to our advertising, submit an enquiry, communicate with us or use our services.
For applicable data-protection law, Kalloli Media is the data controller responsible for deciding why and how your personal data is processed.
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Who we are
Scope of this policy
This policy covers information collected through Kalloli's website, contact and booking forms, Facebook and Instagram lead advertisements, Meta Instant Forms, email, telephone, WhatsApp, consultations, service enquiries, and analytics or cookies used on our website.
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Information we collect
Contact information
- Full name
- Email address
- Telephone or WhatsApp number
- Preferred contact method
Business information
- Business or organisation name
- Website or social-media account
- Role, sector and business priorities
- Growth challenges and expected timeline
Enquiries and communications
- Form responses
- Emails and WhatsApp messages
- Appointment details and call notes
- Information voluntarily provided
Website and technical data
- IP address and device information
- Browser and operating system
- Pages visited and referral source
- Cookie, analytics and advertising identifiers
Our advertising forms do not intentionally request health information, government identification numbers, financial-account credentials or other sensitive personal data.
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How we collect information
We collect information directly from you when you complete a form, book or attend a call, or communicate with us. We may also receive information from Meta when you submit a Facebook or Instagram Instant Form, including details that Meta has prefilled at your direction.
Technical information may be collected automatically through cookies, analytics and similar technologies. Service providers used for bookings, communications, lead records and customer relationships may also provide information to us.
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Why we use your information
- 01Receive, review and respond to your enquiry.
- 02Assess whether Kalloli's services may be suitable for your business.
- 03Contact you about a requested Growth Systems Call or consultation.
- 04Schedule meetings and prepare proposals or requested information.
- 05Deliver services and manage client relationships.
- 06Maintain administrative, accounting and business records.
- 07Improve our website, forms, advertising and customer experience.
- 08Measure marketing performance, protect our systems and meet legal obligations.
Communicating with leads and clients
If you submit an enquiry, Kalloli may contact you by email, telephone or WhatsApp to respond, assess fit, arrange a call or provide requested information. A service enquiry does not automatically subscribe you to a general promotional mailing list. Where separate consent is required for ongoing promotional messages, we will request it separately.
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Lawful bases for processing
Consent
When you have clearly agreed to a particular use of your information, including submitting an enquiry or choosing to receive marketing communications.
Steps requested before a contract
When processing is needed to answer a service enquiry, arrange a consultation, prepare a proposal or take another step you have requested.
Performance of a contract
When processing is needed to provide agreed services or manage a client relationship.
Legitimate interests
When reasonably necessary to administer and improve our operations, measure marketing or protect our services, provided your rights do not override those interests.
Legal obligation
When we are required to retain or disclose information under applicable law.
Where we rely on consent, you may withdraw it at any time by emailing info@kalloli.com. Withdrawal does not affect processing that was lawful before consent was withdrawn.
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Retention and security
We keep personal information only for as long as reasonably necessary for its original purpose and to satisfy applicable legal, accounting or reporting requirements.
Lead and enquiry information that does not become a client relationship, measured from the last meaningful interaction.
Client and transaction records for the relationship and any additional contractual, accounting, tax or legal period.
Marketing-contact information until consent is withdrawn, an objection is received or the information is no longer required.
When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.
Security
We use reasonable administrative, organisational and technical safeguards, including access controls, password protection, restricted access and secure service providers. No method of online transmission or electronic storage is completely secure, so absolute security cannot be guaranteed.
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Your data-protection rights
Subject to applicable law, you may have the right to:
To exercise a right or raise a concern, email info@kalloli.com. We may need to verify your identity and will respond within the period required by applicable law.
If you are dissatisfied with our response, you may lodge a complaint with the Nigeria Data Protection Commission at ndpc.gov.ng.
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Questions about your information?
For privacy questions, complaints or requests, contact Kalloli Media. We will treat your request carefully and respond as required by applicable law.
Email info@kalloli.com No. 8, Oremeji, Badore-Ajah, Lagos, NigeriaChanges to this policy
We may update this policy when our services, technology or legal obligations change. The revised version will be published here with a new “Last updated” date. Material changes may also be communicated through an additional notice.